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  • Customer FAQs

Awards, mementos, sports medals, corporate gifts, sports trophies, gifting solutions…we offer a wide range of products.Whether you're looking for the perfect sports trophy, a memorable corporate gift, or unique mementos, we have something to suit your needs. Explore our store to find exclusive collections and high-quality items for every occasion.

Placing an order with Delhi Trophy is simple and free from software jugglery! Browse our products online, and when you're ready, give us a call at 9858660660 or send an email to enquiry@delhitrophy.com with your desired items and any specific requirements. Our team will assist you with the order process, including payment and shipping details. Once your order is confirmed, you’ll receive a confirmation email with all the details. If you have any special requests or need further assistance, don’t hesitate to reach out to us. And in any case, you are always welcome to visit our store.

Once you've placed your order, our team will begin processing it immediately. You will receive a confirmation email with your order details and an estimated delivery date. We will keep you updated on the status of your order, and once it’s ready, you’ll receive information so you can collect or advise on further action. If you have any questions or need further assistance during this process, 9858660660 and enquiry@delhitrophy.com are always there!

Yes, you can make changes to your order after confirmation, but please contact us as soon as possible to avoid the costs of processes already completed (if). You can reply directly to our order confirmation email or WhatsApp us with your request. If you've ordered something personalized, please note that changes may be subject to a fee or might require placing a new order. Once production begins, modifications will not be possible. For assistance, Please contact your sales manager. We'll do our best to accommodate your request.

Yes, we are available offline as well! You can visit our physical store to explore our products in person, get personalized assistance, and make purchases directly. Our store is open from 10 AM to 7 PM, Monday to Saturday. You can find us at this location. For more information, feel free to contact us at 9858660660 or email enquiry@delhitrophy.com. We look forward to serving you both online and offline!

The completion time for your order depends on the type and quantity of items purchased. Generally, standard orders are completed within 2-3 business days. For customized or bulk orders, it may take a little longer. We will provide you with an estimated completion date when you place your order. For urgent requirements or specific timelines, please contact us at 9858660660 or email enquiry@delhitrophy.com, and we'll do our best to accommodate your needs, subject to scope and bandwidth.

Yes, we offer custom engraving and personalization services to make your trophies unique. Simply provide the details when placing your order. We offer free standard printing/engraving on all possible products.

We accept various payment methods including BHIM UPI, Bank Transfers, Cash, and Credit/Debit Cards and We have a Dedicated Payment gateway powered by Razorpay for ease of payment process.

Yes, we do ship internationally! However, shipping costs and delivery times may vary based on your location and the weight of the parcel. Also, documentations are involved as per law and rules. For pricing, shipping options, and further details, please contact us at or email enquiry@delhitrophy.com, and our executive will be happy to assist you with your international order.

You can send your high-resolution logo/ design directly to the executive assisting you via WhatsApp or email. Please mention if you have any fixed Pantone/ RGB shades. We’ll ensure your customization requirements are perfectly met!

Our trophies are made from high-quality metal, glass, acrylic, and wood such as, ensuring durability and a premium look.

Yes, you are welcome to visit our store to view samples and discuss your requirements in person. Our team will be glad to assist you, and provide personalized recommendations, and you can even place your order directly in the showroom. Our store is open from 10 AM to 7 PM, Monday to Saturday. You can find us at this location, For more information, feel free to contact us at 9858660660 or email enquiry@delhitrophy.com. We look forward to serving you!.

Absolutely! You can easily download our catalogue online. If you wish to see physical samples. You can visit our store or send us an enquiry and we will discuss with you, your requirements and proceed further for in-person meetings. You can find us at this location, For more information, feel free to contact us at 9858660660 or email enquiry@delhitrophy.com. We look forward to serving you!

Design Requirements - We accept editable files in CorelDRAW (version 13 or more), with vector graphics, and open files for editing. No design? No problem! Our expert design team is ready to transform your idea into the perfect award, tailored exactly to your vision.

Yes, we offer gift-wrapping services for an additional fee. Please let us know if you would like this service when placing your order.

Yes, we offer sample development for a fee. Feel free to contact us to arrange one and discuss your needs, ensuring everything is perfect before you place a larger order!

You can reach our customer support team by calling 9858660660, emailing enquiry@delhitrophy.com, or visiting our store. We are here to help with any questions or concerns you may have.

You can easily find us at:
Delhi Trophy
24/85 Ganesh Dass Khatri Marg, Tilak Nagar, New Delhi, Delhi 110018 We’re located at Tilak Nagar in New Delhi. Our showroom is open Mon-Sat 10:30 AM - 07:30 PM | Sunday - Closed. If you need help finding us, feel free to contact us at +91 9858-660-660. We look forward to seeing you!

No, we do not charge extra for customization. We believe in providing a personalised experience without additional fees. If you have specific requests, feel free to reach out, and we'll be happy to assist you!

We make bulk orders simple and efficient! Here’s our process:

1. Inquiry: Reach out to us with your bulk order requirements, including the type and quantity of trophies needed.
2. Quote: We’ll provide you with a detailed quote, including pricing, lead time, and customisation options.
3. Confirmation: Once you approve the quote, we’ll confirm your order and discuss payment options.
4. Designing: We make Design Artwork and Send it for proofreading & Approval. Client Check & Approve.
5. Production: After payment, we’ll begin the production process. We ensure high-quality standards and timely delivery.
6. Ready: Once your order is ready, The assisting sales manager will inform you.

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